Metrics & Goals Definition

We set up the Customer Success goals that your organization needs to focus on. For example: NPS, Adoption rate, churn rate, onboarding duration, etc.

Segmenting your Customer base

Our playbooks span across multiple segments and cohorts to address each group of users

Onboarding Flows

We design and iterate on multiple onboarding workflows to ensure Onboarding is effective and fast to reach value

Customer Touchpoint Cadences

We design ideal touchpoint cadences for different segments to ensure there is a personalized coverage for all users

Value Delivery

Our constant focus is to drive value for the end users to make sure they see success with the use of your product/service

Retention Strategy

Our playbooks provide various strategies to reduce churn and increase the average lifespan of the end users

Upsell & Expansion Strategy

We use a value driven upset strategy to grow and expand each customer account to its full potential

Generate Testimonials

An outcome of high performing customer success is the rave reviews that end users share for your product